Creative Process Drives Leadership Intervention

Application of Creative Process and Robust Learning Curriculum
used to achieve supportive outcomes

TB & G , Large public company
(Fictitious name however to provide confidentiality)

CPS / HPI Leadership Intervention
CPS – Creative Problem Solving HPI – Human Performance Improvement

Background: The client was an individual about mid forties promoted from a financial position at Corp. to a General Manager running one of this company’s (at the time) largest manufacturing facility. Not new to leadership, however new to running a manufacturing facility with profit and loss responsibility. Very fast paced facility, working long hours, under tremendous stress to get work completed with a feeling of pulling the load himself. He had 7 plus supervisors working for him however transitioning from a “manager” to a “leader of people” was physically hurting him and his valued family life.
He had a real passion for developing people, however I think due to the pressures of his position he may have lost perspective of himself, his company and his position. Here is a comment he shared with me; “These people are good people and I do want to develop them, but there is no place for them to go here. I’d like to at least help them so they can find other opportunity outside of here”.

Purpose: A breakdown in leadership and follow through occurred in developing a process improvement program. After reflection and evaluation, the GM realized issues with his leadership and committed to preparing himself and his people for another round of this improvement program.

Process: Because of the complexity of the challenge and awareness that problems even existed among the people involved, two well-researched processes were used to help them learn and apply meaningful programming. CPS – Creative Problem-solving – helped to bring about “change and transformation” within the leadership team. HPI – helped connect people and performance to business strategy.

Payoff: Supportive outcomes occurred through - shared purpose and vision, participative leadership and an understanding of divergence and innovation.